Shipping Policy FAQ
Where do you ship?
We Ship To: Alabama, Arizona, Arkansas, California, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington D.C., West Virginia, Wisconsin, and Wyoming.
Where can't you ship?
Unfortunately, we do NOT ship to the following states:
- Alaska
- Colorado
- Connecticut
- Delaware
- Idaho
- Iowa
- Michigan
- Montana
- Nevada
- North Dakota
- Oregon
- Rhode Island
- Utah
- Vermont
- Washington
What is the processing and shipping time for orders?
Orders are typically processed within 24-48 hours on weekdays, with no shipments going out on weekends. Shipping usually takes around 3-4 business days, depending on your location, though delays may occur during sales or holidays. Please keep in mind that these timeframes are estimates, not guarantees—we are human, we swear!
What if I want to change something in my order?
We can make changes to your order as long as it has not been fulfilled. If you need to update items, adjust your shipping address, or make any modifications, please contact us as soon as possible. Once the order has been processed and fulfilled, we are unable to make any changes. Be sure to double-check your order details before completing your purchase!
What if my order is lost or still in transit?
If your order is still in transit and past the estimated delivery time, we recommend checking your tracking information for any updates. Sometimes, carriers experience delays, especially during holidays or peak shipping periods.
If your order appears to be lost in transit (no tracking updates for an extended period), please contact us, and we will assist in filing a claim with the shipping carrier.
Once a package is marked as delivered, we are not responsible for lost or stolen shipments. If you suspect theft or delivery issues, we recommend reaching out to the carrier or checking with neighbors for potential misdeliveries.
What if my order says delivered, but I haven’t received it? (Returned to Sender)
Customers are responsible for providing an accurate shipping address. If an order is marked as delivered but was returned to sender due to an incorrect or invalid address, we offer two options:
- Reship the order for a $10 fee once it is returned to us.
- Cancel the order, deducting a 15% cancellation fee along with the original shipping cost. For orders that originally had free shipping, a $10 shipping fee will be deducted.
Please contact us as soon as possible to initiate the Return-to-Sender (RTS) process.
Shipping FAQ
If you have any questions, concerns or comments, please contact us here.
